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Shipping & Returns Policy

Shipping
At RideWild Gear, we work hard to deliver your order as quickly as possible.

Processing Time

Orders are typically processed within 1– 3 business days after payment confirmation.

Shipping Time

Estimated delivery times vary depending on the destination:

  • United Kingdom: 5–12 business days

  • Europe: 7–15 business days

Please note that shipping times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or peak seasons.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's progress.

Returns

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.

Return Conditions

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse.

  • Items showing signs of wear or use.

  • Clearance or final sale items.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

We will work quickly to resolve the issue.

Contact Us

For any questions regarding shipping or returns, please contact:

Email: ridewildsupport@gmail.com

Thank you for choosing RideWild Gear.

Ride Wild. Explore Further.

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